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At ROOM, we pride ourselves on offering a collaborative and transparent design process. Whether you’re requesting a simple customization or envisioning a one-of-a-kind design, we dedicate our time, expertise, and care to bringing your vision to life.
To make this process as seamless as possible, we’ve created a payment structure that ensures fairness and clarity at every stage of your custom project.
For most ROOM orders, the payment process is straightforward. A 50% deposit is required when placing your order, and the remaining 50% is due upon delivery. This structure ensures your project moves into production without delay and that every detail is crafted to perfection.
As each piece is made to order, the deposit becomes non-refundable once production begins, reflecting the resources dedicated exclusively to your project.
Some projects demand additional time for collaboration, including detailed drawings, multiple revisions, or sourcing specialized materials. For these intricate orders, we’ve tailored a payment structure to accommodate the design phase.
50% Non-Refundable Deposit: Due at the start of the design and drawing phase, this deposit reflects the time and expertise required for project development.
Final 50% Balance: Due upon delivery of the completed piece.
This structure allows us to dedicate the necessary attention to your project while ensuring fairness and accountability, even if the design phase doesn’t progress to production.
Custom design is a collaborative journey, requiring time and thoughtful refinement. Our deposit policy ensures we can focus on crafting your vision while balancing production schedules and the needs of all clients.
This approach allows ROOM to:
Dedicate Time and Expertise: Your deposit secures our team’s full attention, ensuring your project receives the care it deserves.
Ensure Fair Resource Allocation: A structured payment plan helps us manage resources effectively, providing equal focus to every client’s needs.
Maintain Transparency: From the start, our process sets clear expectations, fostering trust and alignment throughout the collaboration.
Every ROOM piece is made to order, allowing us to deliver unparalleled customization and craftsmanship. However, this bespoke approach means we cannot accept returns or cancellations once production begins.
For simpler projects, the deposit becomes non-refundable at the start of production. For complex designs, the design-phase deposit remains non-refundable, reflecting the time and effort invested in bringing your vision to life.
Our process is designed to prioritize your experience and ensure every project meets ROOM’s high standards. This structure provides:
Clarity at Every Stage: You’ll always know what to expect, from design development to delivery.
Unwavering Quality: Reserving time and resources for your project ensures exceptional results that meet your expectations.
Fair Pricing: Our transparent policies respect your investment while supporting the craftsmanship and expertise behind every piece.
Whether you’re customizing a sofa or creating a one-of-a-kind dining table, ROOM is here to guide you through the journey. Our thoughtful approach ensures every detail is handled with creativity, care, and professionalism, giving you confidence at every step.
If you have questions about our design process or payment structure, don’t hesitate to reach out. We’re happy to discuss the details and help you create a piece that’s as extraordinary as your vision.
This editorial is part of The ROOM Discovery Experience™. © ROOM. Unauthorized reproduction prohibited.